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Client-Directed Home Care (CDHCI) in Edmonton

Use your publicly funded home care hours with ComForCare, a registered CDHCI provider.

ComForCare Edmonton is registered with Alberta Blue Cross under Alberta’s Client Directed Home Care Invoicing (CDHCI) program. If your Home and Community Care case manager has approved home care hours for you or your parent, you can choose ComForCare as your agency. We bill Alberta Blue Cross directly for your approved hours, so your family doesn’t handle the paperwork.

Call (780)733-4495

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How CDHCI works with ComForCare

ComForCare Edmonton is a registered CDHCI provider, and we bill Alberta Blue Cross directly for your approved hours.

  1. Get assessed. A Home and Community Care case manager (Assisted Living Alberta, formerly AHS Home Care) assesses your needs and approves a monthly number of hours. In Edmonton, call 780-496-1300 to start. Family members or your doctor can call for you.
  2. Choose ComForCare. Tell your case manager you’d like ComForCare Edmonton as your registered agency.
  3. We build your care plan. We meet you at home, match a caregiver and set a schedule that fits your approved hours.
  4. We bill Alberta Blue Cross. We send the claims for your approved hours directly to Alberta Blue Cross.

What CDHCI can cover

Your case manager decides which services are approved. They can include:

– Personal care: bathing, dressing, toileting, grooming, mobility and transfers, home exercises, meals and medication assistance

– Homemaking linked to your health and safety at home (not as a stand-alone service)

– Respite for family caregivers, when your loved one can’t safely be left alone

Need more help than your approved hours?

Many families add private hours on top of their CDHCI hours, for example overnight care, companionship, or extra visits. We combine both in one care plan with the same caregivers. If our hourly rate is above the program’s maximum rate, we’ll explain the difference up front.

Who is eligible?

  • A valid Alberta Health Care number, living in the community (not in a facility)
  • A Home and Community Care assessment that finds you need home care
  • Your case manager agrees CDHCI suits your care
  • You, or a family member managing your care, can direct and monitor the care

Why families choose ComForCare for CDHCI

  • Locally owned in Edmonton since 2023
  • Caregivers trained in DementiaWise® for memory care, plus Gaitway® fall prevention
  • From a few hours a week to 24/7 care
  • One team for funded and private hours
  • Serving Edmonton, St. Albert, Sherwood Park, Spruce Grove, Stony Plain, Fort Saskatchewan, Beaumont, Leduc and Devon

CDHCI questions families ask

Is ComForCare a registered CDHCI provider? Yes. ComForCare Edmonton is registered with Alberta Blue Cross for Client Directed Home Care Invoicing.

Do I pay anything with CDHCI? Your approved hours are billed to Alberta Blue Cross. You pay only for extra hours you choose to add, or any difference between our rate and the program’s maximum rate. We’ll show you this before care starts.

Can I switch to ComForCare if I already have CDHCI hours? Yes. Talk to your case manager about changing your registered agency, then call us and we’ll set up your care plan.

What if my caregiver is sick? We arrange a replacement caregiver, so you’re not left without care.

How do I start? Call your case manager (Edmonton: 780-496-1300), or call us at (780) 733-4495 and we’ll walk you through it.

Call (780) 733-4495 

Learn how CDHCI works 

Dignity and Respect

Health care practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs, and cultural backgrounds are incorporated into the planning and delivery of care. This may include making special accommodations for religious restrictions regarding meal preparation and other similar considerations when applied to home care or other care situations. Operating this way helps to create a relationship in which all parties are mutually respectful and respected.

Patient-Centred Care — It's What We Do Best

Patient and family-centred care is an innovative approach to the planning, delivery and evaluation of health care. This facilitates mutually beneficial partnerships among health care providers, patients and families. Patient- and family-centred care applies to people of all ages, and it may be practiced in any setting.

Information Sharing

Caregivers communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making. When home care services are used to assist with care, caregivers can provide additional insights that can help clients to best manage conditions and enjoy the highest quality of life.

Participation

Clients and families are encouraged and supported in participating in care and decision making at the level they choose. When ComForCare caregivers assist with client care, caregivers work closely with clients and family members to determine scheduling and care needs. Family members can take as little or as much control over caregiving as desired, with ComForCare caregivers filling in the gaps or taking charge as needed. Meeting client needs and wishes is a priority. Read more about respite care for family caregivers.

Collaboration

Patients and families are also included on an institution-wide basis. Health care leaders collaborate with patients and families in policy and program development, implementation and evaluation. Patients’ and families’ suggestions and insights are also considered when making changes to health care facility design and in professional education, along with the delivery of care. ComForCare uses patient and family suggestions, as well as patients’ needs evaluations, to determine how best to provide care for each individual. This information is also ultimately used to improve care for all patients in the area. Patients may be given more companionship time, have more attention focused on condition management, or other changes may be made to care routines as determined through collaboration with patients and families.

Testimonials From Our Verified Clients

Read how we are helping older adults live their best lives possible. Here is what clients say about their experience with our agency.
Listen360 logo
Rated 9 out of 10 by M.C.
What did you like about your experience with ComForCare?
Caregivers.
October 21, 2026
Rated 10 out of 10 by G.S.M.
What did you like about your experience with ComForCare?
Their flexibility made it easy to work with them!
October 21, 2026
Rated 9 out of 10 by R.B.
What did you like about your experience with ComForCare?
The company has been receptive to the needs of our family and demonstrated flexibility in delivering quality service. Their caregivers have consistently demonstrated their professionalism and skill delivered consistently in all aspects of their work. Their workforce has been friendly and accommodati...
October 21, 2026
Read More Reviews

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You Need!

Better In-Home Care Starts Here.

Services in Your Area

Helping Your Loved Ones Live Their Best Life Possible.

24/7 Care

Bathing & Toileting

Companionship

Dementia Care

Family Respite

Foot Care

Grooming & Hygiene

Light Housekeeping

Meal Prep

Medication Administration

Personal Care

Safety Supervision

Transitions of Care

Transportation

Testimonials From Our Verified Clients

Read how we are helping older adults live their best lives possible. Here is what clients say about their experience with our agency.
Listen360 logo
Rated 9 out of 10 by M.C.
What did you like about your experience with ComForCare?
Caregivers.
October 21, 2026
Rated 10 out of 10 by G.S.M.
What did you like about your experience with ComForCare?
Their flexibility made it easy to work with them!
October 21, 2026
Rated 9 out of 10 by R.B.
What did you like about your experience with ComForCare?
The company has been receptive to the needs of our family and demonstrated flexibility in delivering quality service. Their caregivers have consistently demonstrated their professionalism and skill delivered consistently in all aspects of their work. Their workforce has been friendly and accommodati...
October 21, 2026
Read More Reviews
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Alberta Continuing Care Association member logo
Alzheimer Society of Alberta and Northwest Territories logo
DementiaWise Logo
Dementia-Certified Professionals
Certified Parkinson’s Care Experts

Each office is independently owned and operated and is an equal opportunity employer.

ComForCare strives to provide services accessible to everyone, please contact your local office for documents and details related to accessible Customer Service.

ComForCare Home Care Edmonton, AB
Operated By: 
Mehul Bhatt
Office Phone:  
(780) 733-4495
2951 Ellwood Drive SW, Unit 106
Edmonton, AB T6X 0B1

© 2026 ComForCare Franchise Systems, LLC.

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